Last updated: 20 October 2026
1. Quotes and booking
Each job is quoted individually based on the information you give us about your home. A booking is confirmed once we agree the date, scope and price. If the home differs materially from what was described, we will tell you before starting and agree any change to the price.
2. Access and preparation
Please make sure we can enter the property at the agreed time and that there is access to water and electricity. Please put away valuables and fragile items. If we cannot gain access, the visit may be charged as a late cancellation.
3. Cancellation and rescheduling
Please give at least 24 hours' notice to cancel or move a visit. Cancellations with less notice may be charged up to the full price of the visit.
4. Payment
Payment is due on completion unless we agree otherwise in writing. We accept the payment methods confirmed when you book.
5. Our standard of work
We carry out the agreed work with reasonable care and skill and inspect it before finishing. Our cleaning does not include tasks that are unsafe, such as work at height beyond safe reach, biohazards, or items we are not able to move safely.
6. Damage and loss
If you believe something has been damaged during a visit, please tell us within 48 hours with photos so we can investigate promptly. We are not responsible for damage caused by pre-existing faults, wear, or items that were already unstable or unsuitable for cleaning.
7. Pets, safety and conduct
Please tell us about pets or any hazards. We may decline or stop work where conditions are unsafe, and we expect to be treated with respect.
8. Your legal rights
Nothing in these terms limits your statutory rights, including your rights under the Consumer Rights Act 2015.
9. Governing law
These terms are governed by the laws of England and Wales.